At Book Libra, customer satisfaction is our top priority. We aim to provide you with high-quality books and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- The book must be unused and in its original condition and packaging.
- The return request must be made within the allowed return period after delivery.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including but not limited to:
- Books that have been read, marked, or damaged after delivery
- Sale or clearance items (unless defective)
- Special or custom orders
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team immediately after delivery. We will verify the issue and arrange for a replacement or refund, depending on availability and your preference.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return.
- Provide order details and images if applicable.
- Once your request is approved, our team will guide you on how to return the product.
Items returned without prior approval may not be accepted.
5. Refunds
Once your return is received and inspected, you will be notified about the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Refund times may vary depending on the payment channel and bank policies.
6. Exchange Policy
We allow exchanges for eligible products if a title arrives damaged or an incorrect book was sent. Exchanges are subject to product availability and approval by our support team.
7. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. In such cases, Book Libra will bear the return shipping charges.
8. Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible. You may still return the item once received, following our return process.
9. Contact
For any questions, concerns, or return requests, please contact our customer support team using the contact options available on our website. Our team will be happy to assist you.
Contact Us
Book Libra – Book Store
📧 info@booklibra.store
🌐 https://booklibra.store
📍 Islamabad, Pakistan
